Your satisfaction is important to us, and we want to ensure that returning an item is a straightforward process. Please take a moment to carefully review our return policy for a clear understanding of the guidelines and procedures.

ELIGIBILITY FOR RETURNS:

• Returns are accepted within 30 days from the date of delivery.
• Personalized or customized items cannot be returned, except in cases of defects or errors on our part.

RETURN PROCESS:

1. To start a return, contact our customer support team with your order number, the item(s) for return, and a brief explanation.
2. Our team will review your request and issue a Return Merchandise Authorization (RMA) number with further instructions. Please prominently display the RMA number on the package when returning the product.

RETURN SHIPPING:

• Customers are responsible for shipping the product back to us.
• Use a reliable shipping method with tracking for confirmation of the return delivery to our warehouse.
• We recommend purchasing shipping insurance to cover potential loss or damage during transit.
• If the return is due to our error or a defective product, we'll reimburse you for the return shipping costs.

REFUND PROCESS:

1. Upon receiving and verifying the eligibility of the returned product, we will process your refund.
2. Refunds will be issued through the original payment method.
3. Shipping charges, if any, are non-refundable unless the return is due to our error or a defective product.

DAMAGED OR DEFECTIVE PRODUCTS:

If you receive a damaged or defective product, contact our customer support team within 30 days. We will guide you on the return or replacement process.

Please be aware that misuse or violation of our return policy may result in the rejection of a return request. We reserve the right to modify this policy without prior notice. For any questions or concerns, feel free to reach out to our customer support team. We're here to assist you throughout the return process. Thank you!